Handmade jewelry
Normal wear and tear | Durability | Storage | Exchanges and returns | Purchase and warranty
Product Information
Congratulations on your new piece of jewelry. Before you start wearing it, we recommend that you read through this product information.
Normal wear and tear
All jewelry, as well as various surface finishes (matte, glossy, hammered, etc.), will show signs of wear with normal use and thus change in appearance.
The same applies to all surface finishes (gold plating, rhodium plating, oxidation, etc.), which will also wear off over time due to normal wear and tear. The extent of this wear depends on how often the jewelry is worn.
Silver jewelry will tarnish over time—even if it has been gold-plated or rhodium-plated. We recommend usingHagerty Silver Cleanto care for your silver jewelry.
NOTE: Jewelry from Mads Heindorf may contain organic materials that are NOT compatible with Hagerty Silver Clean. These materials include wood, lava, amber, pearls, leather, and opals. Therefore, use a cotton swab to clean any silver that is combined with one of the materials listed above. If you have any questions about using Hagerty Silver Clean, please feel free to contact us.
The jewelry should be worn as intended by its design. Delicate, hollow, and surface-coated items should only be worn gently and occasionally. Products made of delicate materials such as enamel, leather, Swarovski crystals, magnets, and the like should also be used with care. Sturdier and more substantial jewelry is better suited for daily use.
Normal wear and tear does not constitute a defect or flaw in the product that would justify a claim.
Shelf life
To ensure you enjoy your jewelry for as long as possible, we recommend:
Make sure to remove your jewelry before going to sleep, taking a bath, exercising, going to the beach, doing yard work, or engaging in other similar activities.
Please avoid exposing your jewelry to various chemical products such as hairspray, perfume, body lotion, sunscreen, etc., as these can affect the jewelry by causing discoloration, staining the skin, and similar issues. Any such changes are completely harmless and can usually be removed by washing with mild soap.
We recommend that you have your jewelry inspected and serviced regularly. Glue joints, knots, and similar elements will eventually come apart over time and are only covered under warranty for the first 6 months, provided the jewelry has not been exposed to any of the factors listed above.
Damage caused by ordinary accidents, such as drops, bumps, or impacts—for example, getting caught on something—is not covered under the warranty.
The above items do not constitute defects or deficiencies in the product that would justify a complaint.
Jewelry Storage
We recommend that you store your jewelry in the accompanying leather pouch or box. Chains should be closed and laid flat to prevent tangling and knots.
Exchange and Return Policy
We are happy to exchange items within 14 days of the date indicated on the exchange tag or receipt, and we are also happy to extend the exchange tag to the date the gift is to be given, provided it is within 3 months. We do not issue cash refunds, and the receipt must always be presented.
Items may only be exchanged or returned if they are unused and both the item and the packaging are in undamaged condition. Items that are custom-made, customized, or engraved cannot be exchanged or returned.
Items ordered on special order, items that have previously been exchanged, and items sold at a discounted price cannot be exchanged or returned.
Items ordered on special request cannot be returned.
Items purchased with store credit or in exchange for old gold or silver cannot be returned.
Purchase and Warranty
Note:
Orders are binding.
The deposit is non-refundable in the event of cancellation.
Repairs and modifications to the customer’s own materials are carried out at the customer’s own risk.
There is no warranty on settings for stones provided by the customer.
We buy used gold and silver, but please note that there is no right of withdrawal for these purchases.
If you need to file a complaint, please be sure to bring your receipt.
If the jewelry is to be given as a gift, we recommend that the buyer share this information with the recipient of the gift.
We hope you enjoy your new piece of jewelry.
Goldsmith
Mads Heindorf
